Privacy Policy

Privacy Policy


About My First Flavours

My First Flavours is located in the United Kingdom. This privacy policy explains how we use any personal information we collect about you when you use this website.


Things covered in the privacy policy:

What information we collect about you?
How will we use this information about you?
Transferring Data outside of the European Economic Area (EEA)
Data Retention
Marketing
Access to your information and correction
Cookies
Other websites
Changes to our privacy policy
How to contact us


What information do we collect about you?

Your personal data is any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address, photographs that may be collected and used by us. We’ll only collect the personal data that we need.

We collect information about you when you contact us via phone or email, place an order for products or services, enter a competition, promotion or survey or react to marketing posts on our social media forums (including but not limited to our Facebook, Twitter, Instagram pages). We also collect information when you voluntarily complete customer surveys, provide feedback and use offers. Website usage information may be collected using cookies so we are able to provide users with a better experience.


The personal data you give us may include name, title, address, employment status, demographic information, email address, telephone numbers, personal description, photographs, information that you provide to personalise the product, attitudes, opinions, usernames and passwords. 

When you provide My First Flavours with personal information about your child’s personal data via email, such as photographs and name for example, you consent to My First Flavours collecting and using this information in order to design and fulfil the personalisation service that you wish to purchase.


How will we use the information about you?

We collect information about you to process your order, manage your account and, with your consent, to email you about other products and services we think may be of interest to you. We will only process your personal data for legitimate purposes as set by the General Data Protection Regulations (from 25th May 2018).


My First Flavours will not share your information for marketing purposes with other companies, we will only share your details with organisations when necessary in order to fulfil our service to you and where the privacy and security of your data is assured such as delivery companies, external printing companies, web-based design software, online payment systems, website hosting services and email hosting services. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.


We use a third-party web-based design software called Canva where any personal information (such as images and names) that you provide are loaded to the software in order to create the My First Flavours weaning chart designs. By providing this personal data, you consent to My First Flavours using this data on the platform to design the chart. Please refer to their privacy policy for further information https://about.canva.com/privacy-policy/


Transferring Data outside of the European Economic Area (EEA):

In order to provide you with our services and products, we may need to transfer your personal information to external third parties (for example Facebook, Google, Go Daddy, Outlook email, Instagram, Paypal, Apple Icloud and Canva). As a result, we may transfer information, including personal information, to countries who don’t have the same data protection laws as your jurisdiction and are outside the European Economic Area (EEA). By providing My First Flavours with your personal data, you consent to the transfer of information and the use and disclosure of information about you and the data provided as described in this Privacy Policy.


Data Retention:

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years


Marketing

We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.

We may also photograph and share image examples of the product on our social media accounts, however we will only share an image of your personalised product with your consent first. We may also re-share images that you have tagged us in on social media accounts.


Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@myfirstflavours.co.uk. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.


This website uses the following Cookies:
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on the website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Other websites

Our website contains links to other websites. This privacy policy only applies to our website and where you link to other websites you should read their own privacy policies. We are not liable for the information provided through these links.


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25thMay 2019. We are required by law to provide any information we hold to fraud agencies, the police or government agencies when summoned to do so.


How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you:

By Email: info@myfirstflavours.co.uk