Terms and Conditions

Terms and Conditions


1. Basis of Contract

Any reference to “Web Site” is to the Web site located at the URL myfirstflavours.co.uk “We, Us, Our, Ourselves” means My First Flavours. “You, Your, Yourself” means the person who uses the Web Site. “Goods” means the goods available for purchase on Our Web Site and ordered from Us by You.

These terms and conditions shall govern the use of Our Web Site and the purchase of Goods to the exclusion of any other terms and conditions.


These terms and conditions supersede all terms and conditions and shall replace any terms and conditions previously notified to You.


No variation to these terms and conditions shall be binding on Us unless agreed in writing between You and one of Our authorised representatives.


Our employees and/or agents are not authorised to make any representations or warranties concerning Our Web Site and/or the Goods unless confirmed by Us in writing.

You acknowledge that You do not rely on any representation and/or warranty that has not been made in accordance with these terms and conditions.


We may modify these Terms and Conditions at any time. Your continued use of the Web Site shall be deemed to be Your acceptance of any modification which will apply to any subsequent orders placed by You.


We will not keep a copy of Our Contract with You and therefore, you should print off and keep a copy of these terms and conditions, being Our Contract with You, for Your records.


2. Orders

We shall have the right to refuse to accept any orders placed for Goods.


We pride ourselves on producing a high quality product for you, so please ensure that you provide a high quality image to be printed on the artwork. Unfortunately any artwork that you would like to be reprinted due to the quality of how the image has printed, may incur an extra charge. We will contact you to discuss if this is the case.


No digital files will be supplied - the product will be sold as print only.


By providing personal data such as an image and name for My First Flavours to create the personalised design, you confirm that you have read and accepted the Privacy Policy about how your personal data will be used upon placing an order.


You shall be responsible for the accuracy of an order and for giving Us any information necessary for Us to perform the Contract.


No order for Goods shall be deemed accepted by Us until We send an order confirmation e-mail to You.


Goods are subject to availability. If We are unable to supply You with the Goods due to the fact that they are out of stock, We will inform You by e-mail, as soon as possible. You will be given the option of (i) waiting until the Goods are in stock when We will perform the Contract; (ii) choosing Goods of an equivalent price and quality or (iii) cancelling Your affected order and obtaining a full refund if We have already received payment from You for the cancelled Goods.


We do try to make sure that all details contained within the Web Site are as accurate as possible. On the rare occasion that there is an error, We will advise You about it as soon as possible.

Please note that any details and/or specifications of the Goods produced by Us (including but not limited to any photographs of the Goods) are intended as a guide only and only give a general approximation of the Goods. For example, the actual colour of the Goods may vary from the colour in the accompanying photograph depending on Your monitor display.


4. Returns

If you are not happy with your purchase, we will offer a refund up to 14 days after you receiving your order. We may request for you to return the product for our investigation at your cost.


5. Delivery

Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond Our reasonable control. If You do not receive a delivery from Us, please notify Us as soon as possible. If the Goods have been lost or mislaid in the postal service, please note that a Royal Mail investigation may take up to 60 days to complete. As a general rule, We will endeavour to complete Your order within 14 days of the date of Our acceptance of Your order (subject to the Goods being in stock). 


As we are a family run business, there may be times during the year where we are closed - this will be communicated via our website and Instagram page. Further details of delivery are set out in the product description on the Web Site.


You shall have no right to reject Goods and no right to rescind the Contract for late delivery unless the due date for delivery has passed and You have served on Us a written notice requiring the Contract to be performed and giving Us not less than 14 days in which to do so and the notice has not been complied with.


We shall not be required to fulfil orders for Goods in the sequence in which they are placed. We will also only deliver orders if all of the Goods in an order are available. We are not required to deliver orders in instalments.


At the moment we only ship to the United Kingdom and Ireland. Delivery fee's will vary for shipping to Ireland, therefore please contact us for a cost.


6. Price and Payment

The price You pay is the price displayed in respect of the relevant Goods on this Web Site at the time We receive Your order plus the applicable delivery charges.


Delivery charges and prices are subject to change.


While We try and ensure that all prices on Our Web Site are accurate, errors may occur. If We discover an error in the price of the Goods You have ordered We will inform You as soon as possible and give You the option of either reconfirming Your order at the correct price or cancelling it. If We are unable to contact You We will treat the order as cancelled. If You cancel an order due to an error in price and We have already received payment for the affected Goods, You will receive a full refund.

Payment is due at the time You place Your order. We use a PayPal button for payments. We are not responsible for ensuring the confidentiality of Your data once You leave the Web Site and We accept no liability for any loss and/or damage that You may suffer as a result of using PayPal’s service.

Goods delivered outside the UK may be subject to customs and import duties. You are responsible for payment of these duties. If charges are levied in Your country and You do not pay them You may prevent delivery of Your order and We are not liable for this non-delivery. If You do not pay these duties and do not receive the Goods because of this, You will remain liable for the purchase price of the Goods and any delivery charges. If the Goods are returned to Us because You have not paid the duties, We may charge You for the cost of returning the Goods, including any customs duties and shipping costs.


7. Property and Risk

Risk in the Goods shall pass to You at the time of delivery. Delivery shall be deemed to occur at the time when the Goods arrive at the delivery address provided to Us by You.


8. Data Protection

When You Use Our Website, You will be asked to provide certain personal information such as Your contact details, payment information via PayPal and personal data to process the personalisation request such as a photograph and name via our email info@myfirstflavours.co.uk. We will store the data that You provide to Us on computers or otherwise.


We will comply with the requirements of all Data Protection legislation in force in England and Wales from time to time. In particular, You may request a copy of any personal data held by Us about You upon written application. Please note that We reserve the right to charge the current statutory fee for providing You with such information.


We intend to manage any information learned about You in an ethical manner. It will be used for the following purposes:

1. to process Your account and order;

2. to administer Our Web Site services which may involve sharing information with Our network provider;

3. to administer Our business;

4. for assessment and analysis (eg. market, customer and product anaylsis) to enable Us to review, develop and improve the services which We offer and to enable Us to provide You with relevant information through Our marketing programme; and/or

5. to notify You of products that may be of interest to You by Us unless You inform Us that You do not wish to receive such information.

We may also disclose Your information to anyone to whom we transfer or may transfer Our business and/or Our rights and duties under Our Contract with You or to the police or any other regulatory or government authority where We are legally required to do so.


If You do not wish Us to notify You of additional products or services that We think may be of interest to You, please e-mail us at info@myfirstflavours.co.uk

Please refer to our full Privacy Policy for how your personal data supplied will be used.


9. Liability

We shall have no liability to You for any loss of profits, business or revenue, damage to goodwill, economic and/or other loss that was not reasonably foreseeable at the time You entered into this Contract.


Nothing in this Contract shall exclude or limit Our liability for death or personal injury due to Our negligence, fraud and/or any of Your statutory rights which may not be excluded or limited due to You acting as a consumer and/or due to any applicable law. Any provision, which would be void under any consumer protection legislation or other legislation, shall, to that extent have no force or effect. For further information about Your statutory rights, please contact Your Local Authority Trading Standards Department or Citizen’s Advice Bureau.


We do not guarantee that Our Web Site will be compatible with Your PC, and We accept no liability for any corruption or loss of data held on Your PC, or any liability for any other loss or damage of any kind caused to Your PC resulting from the use of Our Website.


This product is for use by adults only and is not intended or produced for use by babies or children under the age of 16. When purchasing any charts or stickers from My First Flavours, it is the responsibility of the parent to ensure that this chart is not in anyway used by a baby or child under the age of 16. By purchasing this product, you are accepting responsibility for the safe use of the product and that you are over the age of 16.


10. General

No waiver by Us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.


If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.


We shall have no liability to You for any delay in performance to the extent that such delay is due to any event outside Our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If We are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.


All third party rights are excluded and no third party shall have any right to enforce this Agreement.

The laws of England and Wales shall govern the contract between Us and any dispute between Us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.


Our Details

My First Flavours

United Kingdom

info@myfirstflavours.co.uk


If You are unhappy with any aspects of the service and/or Goods that We have provided to You or have any comments regarding the service, please contact Us by writing to the above address or e-mail Us at info@myfirstflavours.co.uk


We will endeavour to respond promptly to all communications.